Privacy policy

Last Updated: October 12, 2026

Introduction

Ivyandleo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, place an order, or contact our customer service team.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy laws.

Information We Collect

We may collect the following categories of information when you interact with our website.

Personal and Contact Information

When you place an order, create an account, or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and other information you choose to provide.

Order and Transaction Information

We may collect details about your purchases, including products ordered, order numbers, transaction status, delivery information, return requests, and customer service communications.

Payment Information

Payments are processed through the payment methods available at checkout. We may receive payment-related information needed to confirm and manage your transaction. Full payment card details are generally handled by the applicable payment processor rather than stored directly by us.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages viewed, and interactions with website features.

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain essential website functions, remember preferences, understand website usage, and support other permitted purposes. Please refer to our Cookie Policy for more information.

How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Process payments, returns, refunds, and exchanges.

  • Respond to questions and provide customer support.

  • Communicate with you about orders, products, and policy changes.

  • Maintain, operate, and improve our website and services.

  • Detect, investigate, and prevent fraud or unauthorized activity.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

  • Send promotional communications where permitted by law and in accordance with your preferences.

How We Share Information

We may share relevant information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

  • Service Providers: Companies that support website hosting, order management, customer service, analytics, and other business operations.

  • Payment Processors: Providers that process payments and help prevent fraudulent transactions.

  • Shipping Partners: Carriers and logistics providers that need delivery information to fulfill orders.

  • Analytics and Marketing Providers: Providers that support website performance measurement, advertising, and marketing, subject to applicable law and your privacy choices.

  • Legal and Regulatory Authorities: Where disclosure is required by law, legal process, or a valid governmental request.

  • Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate safeguards.

We do not sell personal information for monetary consideration. Where applicable privacy laws define certain advertising or data-sharing activities as a sale or sharing of personal information, we will honor the rights and choices available to individuals under those laws.

Cookies and Advertising Technologies

Cookies and similar technologies may be used to support website functionality, analyze traffic, remember preferences, and measure advertising performance.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies. You may manage cookies through available website privacy controls or your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, and legal compliance.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, where appropriate and subject to legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of electronic transmission or storage is completely secure. While we work to maintain appropriate safeguards, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain targeted advertising, sales, or sharing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision regarding a privacy request where such a right is provided by law.

  • Unsubscribe from promotional emails using the instructions included in those messages.

These rights are subject to applicable legal requirements and exceptions. To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing your request.

Children's Privacy

Our website is not intended for children who are not legally permitted to provide personal information without the required consent. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services. These third parties maintain their own privacy policies and practices. Ivyandleo is not responsible for the privacy, security, or content of external websites. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal obligations.

Updates will be published on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us.

Store Name: Ivyandleo

Email: info@ivyandleo.us

Phone: 810-622-1501

Address: 129 White Mountain Ln, Murrysville, PA 15668, United States