Refund policy

Last Updated: October 12, 2026

Return Eligibility

At Ivyandleo, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a return, items must generally meet the following requirements:

  • The return request is submitted within 30 days of delivery.

  • Items are unused, unworn, unwashed, and in their original condition.

  • Original tags, labels, packaging, and included accessories are retained where applicable.

  • Items show no signs of damage, alteration, or use beyond what is necessary to inspect them.

Certain products may have additional return conditions. Please contact us before sending any item back.

How to Request a Return

To start a return, please email us with the following information:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if it is approved. Please do not send items back before receiving authorization and the applicable return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos showing the problem. We will review the information and work with you to determine an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Please retain the original packaging until the issue has been reviewed, if possible.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets the eligibility requirements.

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated by us or required by applicable law. Original shipping fees, if any, may not be refundable for change-of-mind returns.

Non-Returnable Items

Unless otherwise required by law or agreed to by Ivyandleo, certain items may not qualify for return, including:

  • Items that have been worn, washed, used, or damaged after delivery.

  • Items missing original tags, essential accessories, or components.

  • Personalized or custom-made products.

  • Items identified as non-returnable in the product listing before purchase.

  • Personal care or hygiene-sensitive products that are not eligible for return under applicable law once opened or used.

If you are unsure whether an item qualifies for a return, please contact our customer service team before sending it back.

Refund Process

Once an approved return has been received and inspected, we will notify you of the return outcome.

If the refund is approved, it will generally be issued to the original payment method. Refund processing typically takes 5–10 business days after approval, although the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Any applicable deductions, including authorized return shipping costs, will be communicated during the return process and applied only where permitted by law.

Exchanges and Replacements

If you need a different size, color, or item, please contact us to discuss available options. Exchanges depend on product availability and may require you to return the original item and place a new order.

For damaged, defective, or incorrect products, we will review your request and provide an appropriate resolution in accordance with our policies and applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to cancel the order before processing or shipment begins, but cancellation cannot be guaranteed once fulfillment is underway.

If your order has already shipped, you may need to follow the return procedure described in this policy.

Refund Delays

If you have not received an approved refund within the estimated processing period, please check your payment account and contact your bank or payment provider first.

If the refund still has not appeared, please contact us with your order number so we can help review its status.

Policy Updates

Ivyandleo may update this Return and Refund Policy from time to time. Any revisions will be published on this page with an updated date. All returns and refunds remain subject to applicable consumer protection laws.

Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us.

Store Name: Ivyandleo

Email: info@ivyandleo.us

Phone: 810-622-1501

Address: 129 White Mountain Ln, Murrysville, PA 15668, United States