Shipping policy
Last Updated: October 12, 2026
Shipping Destinations
Ivyandleo currently offers shipping within the United States. We aim to provide a convenient and reliable delivery experience for customers purchasing clothing, fashion accessories, and other products from our store.
Shipping availability may vary depending on the product and delivery address. Any applicable shipping restrictions will be communicated during checkout.
Shipping Costs
We offer free ground shipping within the United States on orders over $150.
Orders of $150 or less may be subject to applicable shipping fees, which will be displayed at checkout before payment is completed.
The final shipping cost depends on the order details, shipping destination, and available delivery options. Please review your order summary carefully before placing your order.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been confirmed. Business days exclude weekends and applicable holidays.
Processing may take longer during holidays, promotional periods, or when additional order verification is required.
Estimated Delivery Time
After an order has been processed and shipped, standard ground shipping typically takes 3–8 business days.
The estimated total delivery time is approximately 4–11 business days from the date the order is placed, including processing and transit.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
Order Confirmation and Tracking
After placing an order, you will receive an order confirmation using the contact information provided at checkout.
When tracking information becomes available, we will send it by email so you can follow the shipment's progress. Please allow some time for the carrier's tracking system to update after the order has shipped.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code.
If you need to correct your shipping address, please contact us as soon as possible. We will try to make the change before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Additional charges or delays may occur if a package cannot be delivered because of incorrect or incomplete address information.
Shipping Delays
Although we work to process orders promptly, delays may occur due to severe weather, carrier disruptions, peak shopping periods, transportation issues, or other circumstances beyond our control.
If your order takes longer than expected, please check your tracking information first. You may also contact our customer service team for assistance.
Lost, Missing, or Damaged Packages
If tracking indicates that your package has been delivered but you have not received it, please check your delivery area and with household members or neighbors where appropriate. You may also contact the shipping carrier for additional information.
If your order arrives damaged, contains missing items, or includes an incorrect product, please contact us promptly with your order number, a description of the issue, and clear photos when applicable. We will review the information and work with you to determine an appropriate resolution.
Shipping Policy Updates
Ivyandleo may update this Shipping Policy from time to time to reflect changes in our shipping arrangements or business practices. Updates will be published on this page with a revised date. The policy applicable to your order will be subject to applicable law.
Contact Us
If you have questions about shipping, delivery estimates, or an existing order, please contact us using the information below.
Store Name: Ivyandleo
Email: info@ivyandleo.us
Phone: 810-622-1501
Address: 129 White Mountain Ln, Murrysville, PA 15668, United States